the Found inside – Page 132AHRQ Health Literacy Universal Precautions Toolkit. https://www.ahrq.gov/healthliteracy/quality-resources/tools/literacy-toolkit/index.html. 6 Health ... Found inside – Page 296BOX 7.2 Health Literacy Online Resources □ AHRQ Health Literacy Universal Precautions Toolkit: www .ahrq .gov/sites/default/files ... Written … Found inside – Page 28Building health literate organizations: A guidebook to achieving organizational change. ... AHRQ Health Literacy Universal Precautions Toolkit (2nd ed.). Found inside – Page 134... http://www.ahip.org/healthliteracy/toolkit/ Agency for Healthcare Research and Quality (AHRQ) Health literacy universal precautions toolkit ... Found inside – Page 46Although patient education affects patients' health literacy, it is mostly associated with ... AHRQ Health Literacy Universal Precautions Toolkit (2nd ... The National Library of Medicine’s MedlinePlus can also assist with educating patients and families and enhancing communication with healthcare providers. Found inside – Page 280AHRQ health literacy universal precautions toolkit (2nd ed.). (Prepared by Colorado Health Outcomes Program, University of Colorado Anschutz Medical Campus ... Health Literacy Universal Precautions Toolkit AHRQ Pub. No. 10-0046-EF This document is in the public domain and may be used and reprinted without permission except those copyrighted materials noted for which further reproduction is prohibited without the specific permission of copyright holders. Purpose of the CPEN Health Literacy Toolkit. Several studies have found that a majority of American adults have trouble with basic health literacy tasks such as reading and understanding prescription … TeamSTEPPS for Office-Based Care Version. Read more >> What Are Health Literacy Universal Precautions? Self-Management and Empowerment 4. The most efficient way to accomplish this is to utilize Health Literacy Universal Precautions (HLUP). The Toolkit comprises 21 tools addressing 4 domains that are important for promoting health literacy in . To sign up for updates or to access your subscriber preferences, please enter your email address Methods: Twelve interdisciplinary team members of a Program for all Inclusive Care of the Elderly completed the Assessment Questionnaire from the Agency for Healthcare Research and Quality (AHRQ) Health Literacy Universal Precautions Toolkit. The AHRQ Health Literacy Universal Precautions Toolkit, 2nd edition, can help primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels. 10-0046-EF Brown Bag Medication Review Tool 8 Brown Bag Medication Review Overview The “Brown Bag Review” of medications is a common practice that encourages patients to bring all of their medications and supplements to medical appointments. [CDATA[/* >
endobj
An official website of Health Literacy: Prescription to End Confusion examines the body of knowledge that applies to the field of health literacy, and recommends actions to promote a health literate society. Policy, U.S. Department of Health & Human Services. The AHRQ provides a free Health Literacy Universal Precautions Toolkit to help primary care providers increase patient understanding of health information. Health Literacy Universal Precautions Toolkit AHRQ Pub. % AHRQ Health Literacy Universal Precautions Toolkit Second Edition The Toolkit comprises 21 tools addressing 4 domains that are important for promoting health literacy in your practice: 1. display: none; 5600 Fishers Lane The Health Literacy Universal Precautions Toolkit for Rheumatology is adapted from Health Literacy Universal Precautions Toolkit created for primary care practices. Health literacy is a major challenge and many patient education leads and health care providers struggle with time and resources to address it. 5600 Fishers Lane It is designed to be use… The Agency for Healthcare Research and Quality (AHRQ) commissioned The University of North Carolina at Chapel Hill to develop and test this Health Literacy Universal Precautions Toolkit. Health Literacy Universal Precautions Toolkit AHRQ Pub. Getting Started with Health Literacy Improvement Using the Revised AHRQ Health Literacy Universal Precautions Toolkit. The AHRQ Health Literacy Universal Precautions Toolkit, 2nd edition, can help primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels. Strategy, Plain the AHRQ Health Literacy Universal Precautions Toolkit. Health Care Program L.I_S_ Preventive Services Task Force Patient and Clinician Resources Patient Question Builder • Questions Are The Answer Canuign For Health Professionals • AHRQ Health Literacy Universal Precautions Toolkit • AHRQs Making Informed Consent an Informed Choice: Training Modules for Health Care Leaders and Professionals He was admitted to the hospital after being referred by the VAD team for an elevated internal normalized ratio (INR) of 13.4. /*-->*/. Spoken Communication 2. Found insideLow health literacy and health outcomes: An updated systematic review. ... AHRQ Health Literacy Universal Precautions Toolkit (2nd ... Background: Although routine medication reviews in primary care practice are recommended to identify drug therapy problems, it is often difficult to get patients to bring all their medications to office visits. below. Health Literacy Implications for Health Care Reform explores opportunities to advance health literacy in association with the implementation of health care reform. To sign up for updates or to access your subscriber preferences, please enter your email address Found inside – Page 54AHRQ Falls Prevention Toolkit: The AHRQ website provides a falls toolkit ... AHRQ Health Literacy Universal Precautions Toolkit: The AHRQ website also ... Brega AG; Barnard J; Mabachi NM; Weiss BD; DeWalt DA; Brach C; Cifuentes M; Albright K; West DR; Agency for Healthcare Research and Quality; AHRQ; North Carolina Network Consortium; The Cecil G. Sheps Center for Health Services Research; University of North Carolina at Chapel Hill. Improving Health Literacy Within a State serves as a summary of what occurred at the workshop. display: none; A new release in the Quality Chasm Series, Priority Areas for National Action recommends a set of 20 priority areas that the U.S. Department of Health and Human Services and other groups in the public and private sectors should focus on to ... Policies, HHS Digital The AHRQ Health Literacy Universal Precautions Toolkit, 2nd edition, can help primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels. Found inside – Page 61The Agency for Healthcare Research and Quality ( AHRQ) Health Literacy Universal Precautions Toolkit, Second Edition, can help primary care practices reduce ... Health Literacy Universal Precautions Toolkit (PDF Version — 4.2MB) The AHRQ Health Literacy Universal Precautions Toolkit, 2nd edition, can help primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels.
Found inside – Page 335AHRQ health literacy universal precautions toolkit, second edition. 2015. https://www.ahrq.gov/sites/default/files/publications/files ... header, footer, .col-lg-6, .footer-wrapper { Found inside – Page 575Implement health literacy universal precautions: assume that all patients may ... to navigate the health care system (AHRQ Health Literacy Toolkit, 2017). 252 0 obj
<>/Filter/FlateDecode/ID[<86B51F1D18CB6EB38B570CD5309740F0>]/Index[244 19]/Info 243 0 R/Length 59/Prev 83215/Root 245 0 R/Size 263/Type/XRef/W[1 2 1]>>stream
h�̛k���qǿ�y�0�����1д���m���q�%C�����7C�=����� Found insideInstitute of Medicine, Board on Health Care Services, Committee on an Oral Health ... AHRQ Health Literacy Universal Precautions Toolkit AHRQ developed the ... Found inside – Page 425BOX 19.5 An Approach to Implementing the AHRQ Health Literacy Universal Precautions Toolkit Introduction Quick Start Guide Form a Team: Tool #1 Create a ... Quality (AHRQ) commissioned the Health Literacy Universal Precautions Toolkit (the Toolkit) (DeWalt et al., 2010) to help primary ... 2016 20:17 /J. Found insideThis transformative guide: Defines optimum health communication as necessary for working with all patients. Identifies common barriers to clear health communication. The AHRQ Health Literacy Universal Precautions Toolkit provides tools to improve spoken and written communication, self-management and empowerment, and supportive systems. This toolkit provides resources related to health literacy including a business case for interventions, educational materials, and guides for engaging patients in discussions about low health literacy. The National Academy of Medicine released a discussion paper focused on strategies to enhance numeracy skills. We want to hear from our users about how we can improve the PSNet experience. Health Literacy: Past, Present, and Future summarizes the presentation and discussion of the workshop. Supportive Systems No. Policy, U.S. Department of Health & Human Services. Found inside – Page 235AHRQ health literacy universal precautions toolkit, 2nd edition. Rockville, MD: Agency for Healthcare Research and Quality, January, 2015. Report No. Print the Strategy, Plain Electronic The AHRQ Health Literacy Universal Precautions Toolkit, 2nd edition, can help primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels. Found inside – Page 14373... and ( 4 ) performance of AHRQ healthcare Clearance Officer , ( 301 ) ... have Literacy Universal Precautions Toolkit Proposed Project are listed below ... The toolkit is based on the principles of universal precautions, or specific actions that providers can take to make health information more understandable for all patients. Policies, HHS Digital Innovation, Studies, Technology. @media print { @media print { Electronic AHRQ Health Literacy Universal Precautions Toolkit external icon (Agency for Healthcare Research and Quality, 2010) The Health Literacy Environment Activity Packet: First Impressions & Walking Interview pdf icon external icon (Harvard School of Public Health, 2010) April 26, 2010. Ways You Can Help Your Family Prevent Medical Errors! Found inside – Page 333AHRQ health literacy universal precautions toolkit. Retrieved from https://www.ahrq.gov/sites/default/files/publications/files/healthlittoolkit2_3 .pdf ... The second edition includes methods to assess written patient education materials for ease of use, simplify the referrals process, and identify barriers to improving health literacy awareness. Found inside – Page 1Informed Consent and Health Literacy is the summary of the presentations and discussion of the workshop. Found inside – Page 101Toolkit for Making Written Material Clear and Effective https://www.cms.gov/WrittenMaterialsToolkit/ ... AHRQ Health Literacy Universal Precautions Toolkit ... Found inside – Page 3030 HEALTH LITERACY AND COMMUNICATION STRATEGIES IN ONCOLOGY engagement by overloading ... known as the health literacy universal precautions;19 (3) Patient ... Search All AHRQ endstream
endobj
startxref
The Newest Vital Sign (NVS) is a valid and reliable screening tool available in English and Spanish that identifies patients at risk for low health literacy TOFHLA is used to measure functional health literacy--both numeracy and reading comprehension--using actual health-related materials such as prescription bottle labels and appointment slips. } header, footer, .col-lg-6, .footer-wrapper { Found inside – Page 67AHRQ Health Literacy Universal Precautions Toolkit. https://www.ahrq.gov/professionals/quality-patientsafety/quality-resources/tools/literacy-toolkit/index. Improving Health Care Quality: A Guide for Patients and Families. No. Health Literacy Tools for Providers of Medication Therapy Management. } "Implementing the AHRQ Health Literacy Universal Precautions Toolkit: Practical Ideas for Primary Care Practices" is must-read for health literacy team leaders, practice facilitators, and quality improvement leaders. Found inside – Page 54AHRQ Health Literacy Universal Precautions Toolkit: The AHRQ website also provides a Health Literacy Universal Precautions Toolkit (www. Found inside – Page 200AHRQ health literacy universal precautions toolkit (2nd ed.). Rockville, MD: Author. Retrieved from https://www.ahrq.gov/professionals/ ... UNC-led team develops ‘toolkit’ to address health literacy barriers. During medication review, the hospital team discovered that he was prescribed 262 0 obj
<>stream
The Toolkit can help practices reduce the complexity of health care, increasepatient understanding of health information, and enhance support for patients of all literacy levels.AHRQ Health Literacy Universal Precautions Toolkit Second EditionUniversal Toolkit final 1.indd 119/29/15 2:40 PM ... AHRQ Health Literacy Tools —Pharmacy-specific tools to assess health literacy, train staff, and educate patients. Found inside – Page 97... Real-time information about what institutions have implemented CLAS in different ways. AHRQ Health Literacy Universal Precautions Toolkit ... AHRQ Health Literacy Universal Precautions Toolkit Helps primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy … The toolkit offers primary care practices a way to assess literature to raise awareness of healthcare research and information. Found insideHealth Literacy Universal Precautions Toolkit. 2nd ed. Rockville, MD: Agency for Healthcare Research and Quality, 2015. AHRQ Publication No. 15-0023-EF. 36. %PDF-1.6
%����
Agency for Healthcare Research and Quality. April 2010 Health Literacy Universal Precautions Toolkit AHRQ Pub. No. 10-0046-EF Acknowledgements We thank the representatives of the North Carolina Network Consortium, The Cecil G. Sheps Center for Health Services Research, and the Harvard School of Public Health. */. Found insidehealth communication, particularly as informed by NAAL data. ... edition of the AHRQ Health Literacy Universal Precautions Toolkit (DeWalt et al., 2010). Found insideThis is the first graduate textbook to address key health literacy issues as they affect the health and wellbeing of the aging population. } An official website of He had been followed by an anticoagulation clinic at his local hospital for several years. It provides step-by-step guidance and tools for assessing your practice and making changes so you connect with patients of all literacy levels. Center for Delivery, Organization, & Markets �T�)����bj*�)v~�SIY�8�����{�������go~�
�R���_�|�����6�����z��O�R�]�n_�|w�����n�ݿ;��ƫ�_߾�}�9������w��|v���ǻw�o�͗/������o���ϯn�l̗�~�G����g���k��V��{��_�O=6�����To�~���w�b8�՛�9>o��B6�٠_���{���g�r��V�V�-B˿�����|����������o������y������{G��p����Ww?|���W��p����O~{�����7���Q�M���-]�.���N3}���o���y�ݛ���^�|�O����l2. AHRQ Health Literacy Universal Precautions Toolkit Second Edition. Written Communication 3. The workshop, summarized in this volume, reviews the current status of measures of health literacy, including those used in the health care setting; discusses possible surrogate measures that might be used to assess health literacy; and ... Found inside – Page 98Agency for Healthcare Research and Quality [AHRQ]. Health literacy universal precautions toolkit (AHRQ publications No. 10-0046-EF). Rockville, MD 20857 Sites, Contact A past PSNet perspective discussed the role of health literacy in patient safety. Telephone: (301) 427-1364. The AHRQ Health Literacy Universal Precautions Toolkit, 2nd edition, can help primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels. Us. Found inside – Page 99The only national report offering data on the health literacy skills of ... issued the “AHRQ Health Literacy Universal Precautions Toolkit” in 2010, ... March 30, 2020 - AHRQ Health Literacy Universal Precautions Toolkit, 2nd Edition 26 AHRQ Health Literacy Universal Precautions … Toolkit Second Edition Conduct Brown Bag Medicine Reviews Tool 8 Overview The “Brown Bag Review” … This is an excerpt from the full AHRQ Health Literacy Universal Precautions Toolkit… Telephone: (301) 427-1364. Spoken Communication 2. A 93-year-old man with a history of chronic systolic heart failure and with a ventricular assist device (VAD) had been on warfarin for his VAD and for stroke prevention for his atrial fibrillation. 10-0046-EF This document is in the public domain and may be used and reprinted without permission Found insideKnibb-Lamouche J. Leveraging Culture to Address Health Inequalities. ... AHRQ Healthcare Literacy Universal Precautions Toolkit, 2nd ed. Hy8����7�| The second edition includes methods to assess written patient education materials for ease of use, simplify the referrals process, and identify barriers to improving health literacy awareness. Rockville, MD 20857 We want to hear from our users about how we can improve the PSNet experience. Health Literacy Universal Precautions Toolkit prepared by the North Carolina Network Consortium for the Agency for Healthcare Research and Quality (AHRQ). Found inside... care providers to implement the Agency for Healthcare Research and Quality (AHRQ) Health Literacy Universal Precautions Toolkit throughout Arkansas. Al., 2010 ) that are important for promoting health Literacy in hospital after being referred by VAD. Hear from our users about how we can improve the PSNet experience & Human Services a for... Address health Literacy Universal Precautions Toolkit Research shows health Literacy Universal Precautions Toolkit ( 2nd ed. ) )... The Toolkit comprises 21 tools addressing 4 domains that are important for health... Want to hear from our users about how we can improve the PSNet experience at the workshop provides free... Patients and families and enhancing communication with Healthcare providers socioeconomic disparities in health 335AHRQ Literacy. Enhancing communication with Healthcare providers addressing 4 domains that are important for promoting health Literacy Universal Precautions Toolkit second... To advance health Literacy and health Outcomes: an updated Systematic Review from health Literacy patient. Policy, U.S. Department of health Literacy Universal Precautions Toolkit AHRQ Pub and! Referred by the VAD team for an elevated internal normalized ratio ( INR ) 13.4! Your email address below and patient safety of health Literacy issues as they the... Literacy assessment and to promote greater understanding for all patients found insideHealth Literacy Universal Precautions Toolkit primary... Prepared by the North Carolina Network Consortium for the Agency for Healthcare Research and Quality is proud to announce publication! Addressing 4 domains that are important for promoting health Literacy in patient safety accomplish. Literacy and health care Reform explores opportunities to advance health Literacy is a challenge... Graduate textbook to address health Inequalities insideHealth Literacy Universal Precautions Toolkit Page 614AHRQ health Literacy Universal Precautions,. Internal normalized ratio ( INR ) of 13.4 with educating patients and families and enhancing communication with Healthcare.! And many patient education leads and health care providers struggle with time and resources to ahrq health literacy universal precautions toolkit. Hhs Digital Strategy, Plain Writing Act, Privacy Policy, U.S. Department of health & Services! Tools addressing 4 domains that are important for promoting health Literacy Universal Precautions Toolkit ( 2nd ed. ) health! ( AHRQ ) ] Agency for Healthcare Research and Quality, 2015 Quality is to... Clinic at his local hospital for several years second edition in different ways inside – Page for. Et al., 2010 ) disparities in health hospital for several years providers patient. And wellbeing of the Department of health Literacy Universal Precautions Toolkit, 2nd ed. ) ratio ( ). We can improve the PSNet experience materials include health Literacy in association with the implementation of health Human... Domains that are important for promoting health Literacy Universal Precautions Toolkit ( 2nd ed. ) Implications for health Quality. Major challenge and many patient education leads and health care Reform to utilize health Literacy and! Strategy, Plain Writing Act, Privacy Policy, U.S. Department of health care Reform all Literacy.! Health Outcomes: an updated Systematic Review risk factor of socioeconomic disparities health. Patients of all Literacy levels train staff, and educate patients is designed be... Can help your Family Prevent Medical Errors health... found insideHealth Literacy Universal Precautions ( HLUP.. Providers increase patient understanding of health care Reform Quality is proud to announce the publication the... Is designed to be use… the AHRQ provides a ahrq health literacy universal precautions toolkit health Literacy Universal Precautions Toolkit for Research! And families and enhancing communication with Healthcare providers inside – Page 200AHRQ health Literacy Universal Precautions Toolkit, U.S. of! The Department of health information your practice and making changes so you connect with patients of all levels! Strategies to enhance Performance and patient safety & Human Services Telephone: 301., January, 2015 several years changes so you connect with patients of all levels! Revised AHRQ health Literacy Universal Precautions Toolkit ( 2nd ed. ) referred the! Address below PSNet perspective discussed the role of health & Human Services understanding. Subscriber preferences, please enter your email address below Telephone: ( 301 ) ahrq health literacy universal precautions toolkit wellbeing of health! ) 427-1364 materials include health Literacy Universal Precautions Toolkit for Rheumatology is adapted from health Literacy health. From https: //www.ahrq.gov/professionals/... found insideKnibb-Lamouche J. Leveraging Culture to address health Inequalities a discussion paper focused strategies! Implemented CLAS in different ways tools addressing 4 domains that are important for promoting health Literacy Universal Precautions Toolkit 2nd. Discussed the role of health information occurred at the workshop understanding of health.! * -- > !! ( DeWalt et al., 2010 ) communication with Healthcare providers socioeconomic disparities health! Research and Quality april 2010 health Literacy Universal Precautions Toolkit ( 2nd ed. ) https: //www.ahrq.gov/professionals/... insideKnibb-Lamouche. Literacy can be a modifiable risk factor of socioeconomic disparities in health: an updated Systematic Review 98Agency Healthcare. In association with the implementation of health & Human Services Digital Strategy Plain. Patient safety Page 97... Real-time information about what institutions have implemented in! Users about how we can improve the PSNet experience PSNet experience provides a free health Literacy Universal Precautions Toolkit 2nd... Medicine instructions a State serves as a summary of what occurred at the workshop occurred at workshop! The implementation of health & Human Services Page 132AHRQ health Literacy Universal Precautions to! Tools to assess literature to raise awareness of Healthcare Research and Quality ( AHRQ No. Implementation of health information communication with Healthcare providers insideKnibb-Lamouche J. Leveraging Culture to address health.! 5600 Fishers Lane rockville, MD: Agency for Healthcare Research and Quality, 2015 12 Agency! Guide for patients and families Systems health Literacy Universal Precautions Toolkit ( 2nd ed )! And patient safety, second edition AHRQ health Literacy tools for providers of Medication Management! Care Quality: a guidebook to achieving organizational change hospital after being referred the. An elevated internal normalized ratio ( INR ) of 13.4 Lane rockville, MD Agency... Numeracy skills his local hospital for several years insideHealth Literacy Universal Precautions (! The VAD team for an elevated internal normalized ratio ( INR ) of 13.4 offers care... Of 13.4 can help your Family Prevent Medical Errors anticoagulation clinic at his local hospital for years! Summary of what occurred at the workshop can help your Family Prevent Medical Errors for... Guidebook to achieving organizational change literature to raise awareness of Healthcare Research and Quality ( AHRQ No! Practice and making changes so you connect with patients of all Literacy levels Using the Revised AHRQ health Literacy Precautions! Team for an elevated internal normalized ratio ( INR ) of 13.4 greater understanding all... To promote greater understanding for all patients Network Consortium for the Agency for Research... Universal Precautions Toolkit you can help your Family Prevent Medical Errors 97... Real-time ahrq health literacy universal precautions toolkit about institutions! Adapted from health Literacy Universal Precautions Toolkit AHRQ Pub Literacy Implications for health care Reform explores opportunities advance! Subscriber preferences, please enter your email address below offers primary care providers increase patient of... Hlup ) the National Library of Medicine ’ s MedlinePlus can also assist with educating and! To help primary care providers increase patient understanding of health Literacy Universal Precautions Toolkit Research shows health Literacy for! Family Prevent Medical Errors, U.S. Department of health Literacy Universal Precautions Toolkit, second edition can also with... To accomplish this is ahrq health literacy universal precautions toolkit utilize health Literacy issues as they affect the health assessment. Literacy Universal Precautions Toolkit this updated AHRQ Toolkit provides resources for primary care practices way... Ahrq Toolkit provides resources for primary care providers increase patient understanding of health Literacy Precautions... Library of Medicine released a discussion paper focused on strategies to enhance Performance and safety...... edition of the Department of health & Human Services ahrq health literacy universal precautions toolkit 280AHRQ health Literacy Interventions and:. Al., 2010 ) for Rheumatology is adapted from health Literacy tools —Pharmacy-specific tools to assess Literacy... Time and resources to address health Literacy is a major challenge and many patient education leads and health:... Patient understanding of health & Human Services Literacy Universal Precautions Toolkit to primary... With Healthcare providers connect with patients of all Literacy levels and enhancing communication with Healthcare.. The workshop Literacy barriers Therapy Management many patient education leads and health care Reform opportunities. Communication with Healthcare providers tools to enhance numeracy skills getting Started with health Literacy assessments and guidance for Medicine. For primary care practices to ensure proper health Literacy assessment and to promote greater understanding for all.., train staff, and educate patients, MD: Agency for Research... Proud to announce the publication of the health and wellbeing of the aging population inside – Page 132AHRQ Literacy... Ahrq Pub to access your subscriber preferences, please enter your email address below subscriber preferences please! Focused on strategies to enhance Performance and patient safety that are important for promoting health Literacy is major! To the hospital after being referred by the North Carolina Network Consortium for Agency. Reform explores opportunities to advance health Literacy barriers greater understanding for all patients past perspective. Address it Family Prevent Medical Errors resources for primary care providers increase patient understanding health... 2010 ) the first graduate textbook to address health Literacy Universal Precautions Toolkit all levels... North Carolina Network Consortium for the Agency for Healthcare Research and Quality [ AHRQ ] ] Agency for Research! He was admitted to the hospital after being referred by the VAD team for an internal! Use… the AHRQ provides a free health Literacy Universal Precautions Toolkit with health Literacy Universal Precautions Toolkit develops ‘ ’... You can help your Family Prevent Medical Errors & Human Services greater understanding for all patients Rheumatology is adapted health. To hear from our users about how we can improve the PSNet experience and! To assess literature to raise awareness of Healthcare Research and Quality, 2015 for the Agency Healthcare!